"You" refers to the name on the payment method and email address used to order the trial pair, and "Your" refers to you.
"Us", "We", and "Our" refers to Faraday's Inc.
How to Cancel your Trial
Cancel in your customer account or email us by the end of the trial (midnight of the tenth day from your trial order date) to prevent being charged. You may not claim that you did not have sufficient time to trial Faraday's after your trial has ended.
After trial cancellation, you have 30 days from the end of your trial to return ship the pair at your cost to us and for us to receive the pair or be charged the full retail price for the pair.
Manage your trial and subsequent orders in your account, which you create prior to purchase. An account login link is emailed to you three days prior to each charge. You may also access your account at any time by logging in via the account icon in the top right hand corner of our website.
Items are shipped via USPS and include tracking. If shipments are delivered as per USPS, then you may not claim that you did not receive your order.
We do not ship damaged items, nor provide refunds to claims of damaged items. If your item has been damaged through the course of delivery or your wear, please email us photos of the damage including a detailed description of the number of wears, washes, and the type of activity undertaken while wearing the damaged item. After our review of your submission, we reserve the right to refund, not refund, or replace your item.
Orders received Mon-Sat before 7:00pm (EST) are shipped the same day. Otherwise your order will be shipped the next business day.
All charges are final.
Your country may require duties for your items to pass through customs. Any duties or extra import fees are not the responsibility of us, and must be covered by you. We will not refund orders that do not pass through the customs of your country.